Overview of Japan Property Management Association

Mission Statement

The mission of Japan Property Management Association (JPM) is to recognize the social importance of rental housing and protect the lives and properties of the tenants and owners of rental housing as well as to develop the rental housing market by promoting the fair and sophisticated operation and management of rental housing and thereby contributing to society through the improvement of the housing environment


■ Establishment April 1991
(established the predecessor organization)

■ Chairperson Kiyoshi Iseki

■ Membership/Properties under its management
Number of members: 918 companies (54,000 employees)
Properties under management: Approximately 2.5 million houses/apartments/rooms
(About 60% of the entire rental housing management market in Japan)

■ Chapters Hokkaido, Tohoku, Kita Kanto, Higashi Kanto, Tokyo, Kanagawa Prefecture, Koshin, Tokai, Hokuriku, Kyoto, Kansai, Chugoku, Shikoku, Kyushu, Okinawa (15 chapters)

■ Headquarters: Sectional meetings/Committees/Study groups

Sectional meetings:
Organization, Restitution Research, Guarantee System Operation, "Senior Stage (elderly tenant support system)" Promotion, and IT Promotion (5 sectional meetings)
General Affairs, Training, Planning, and ";Ladies" (4committees)
Study groups:
Business Operation, Information Research, Legal Affairs, and Promotion of Foreign Tenants (4 study groups)

Major Activities

  1. Research on rental housing operation and management
    • Prevention of restitution-related troubles

      JPM holds a "room check rally" in which everyone assesses the same property and presents the results, collects actual trouble cases, surveys each member's repair unit price regularly, and studies less costly ways to repair properties. Soon JPM will start creating specifications for level assessment criteria and standard house cleaning.

    • Revision and improvement of standard leasing/subleasing contracts

      JPM creates "the Original Subleasing Contract" under the general editorship of the Ministry of Land, Infrastructure and Transport.

    • Research on U.S. real estate management and manager training programs

      JPM conducts studies for better training programs in property management operations in alliance with the U.S. Institute of Real Estate Management (IREM). JPM organizes study tours to the United States every year.

    • Conducting market trend research for respective major cities in Japan

      JPM regularly surveys and reports the trends in rents and occupancy rates in 21 areas in Japan.

  2. Standardization of rental housing operation and management and establishment of tenant's rules
    • Promotion of the elderly tenant support system "Senior Stage"

      In order for the elderly to feel secure in moving into rental housing, we prepare a special contract form and arrears compensation system. The members who participate in "Senior Stage" (free of charge) use the same banner and pamphlet to attract new customers and make a contribution to society at the same time.

    • Improvement of management work using the Internet

      The "Members only" section of the JPM Web page contains the management flow, operation flow when trouble occurs and legal precedents, as well as links to various contract forms and accounting books that you can download.

    • Publicizing the fixed-term rental housing act

      JPM collects success stories and outstanding know-how concerning the use of fixed-term rental housing and gives feedback to members.

    • Information disclosure using i-mode "JPM Chintai Hiroba"

      This official i-mode program is now delivering the stores and properties information of member companies and the change in rent by cities nationwide. User accesses reach 500,000 every month.

    • Tenant education including "how to use rental housing" (using "Housing Guidebook" and other resources)

      JPM distributes brochures containing tips while using rental housing and simple facility repair methods through members to tenants. The logo of the member companies can be printed in the brochures. 400,000 copies have been issued so far.

  3. Education and training of rental housing operation and management professionals
    • Training and registration of Rental Property Supervisors

      For two days, JPM provides thorough training from acquiring and constructing properties to general management in the fields of practical business, legal affairs, and tax accounting. After the training program, an examination will be given and the qualified persons will be registered as Rental Property Supervisors and issued certificates. Tenants and landlords recognize Rental Property Supervisors as professionals with expert skills and abilities. The list of Rental Property Supervisors is distributed to government offices.

    • Various practical training programs

      JPM provides systematic management training programs that individual companies may have difficulty in carrying out. Various timely training sessions are held including training for young staff that teaches subjects from etiquette as a member of society to the basics of management operations, training for female executives and employees, as well as consumer contracts law and monthly rentals.

    • Creation of text books

      JPM publishes "Guidance for Preventing Rental Housing Troubles," with which you can learn how to solve various troubles legally concerning rental housing.

  4. Consultation for tenants, owners, and neighbors of rental housing
    • Consumer consultation window: "Rental Housing A-to-Z Hotline"

      Every fall, JPM holds consumer telephone consultation service by lawyers. The members receive feedback regarding consultation details and trends so that they can always grasp the latest consumer needs.

    • "FAX Rental Property Management Consultation" for members

      JPM receives consultation via FAX and a JPM consultant answers the FAX by phone.

  5. Guarantee service
    • Promotion of deposit guarantee system

      JPM guarantees rent and deposit trusted by tenants according to the management consignment agreement (original subleasing contract) up to 10 million yen per company for landlords (if the total debt exceeds 10 million yen, it is divided proportionally and reimbursed). To join the service, one must provide financial statements for the past three terms and pass the screening given by the reviewing committee consisting of panels such as certified public accountants (third party organizations).